Privacy Policy

Prop8Pros places the highest importance on respecting and protecting the privacy of our customers. Our relationship with you is our most important asset. We want you to feel comfortable and confident when using our services and with entrusting your personal information to us.

Scope
This statement applies to the Prop8Pros website and services that display or link to this statement.

Information Collection
When you purchase a Property Tax service, we ask you for information such as name, address, and telephone number that helps us confirm that your payment information is correct. This information is used to create or maintain your account information. We may obtain additional information about you, such as property information, from commercially available sources.

When you register, we require that you enter an e-mail address and mailing address so that we may send communications such as order confirmation or information about the status of your appeal.

In order to prepare your appeal, to file your appeal, to provide data about your properties current market value, and/or to provide an agent representative service, we collect information about your property. Collectively, this information is known as appeals information.

Information Use
We do not sell or rent your personal or appeals information to anyone.

We do not share your personal or appeals information with anyone outside of Prop8Pros for their promotional or marketing use.

We do not share your personal or appeals information inside of Prop8Pros for promotional or marketing use.

Prop8Pros uses your personal information to manage your account, to contact you and to operate, improve, and deliver our services. We use your personal information to provide you with information and services you request in addition to telling you about Prop8Pros services. We use your personal information to charge you for the services you purchase. We use the contact information you provide to communicate with you. We use your property information to prepare and file your appeal, and provide related assistance and services accordingly.

We retain copies of your completed and filed appeals paperwork as required by state regulations and in accordance with Prop8Pros records and information management Policy. This information may also be used to perform analysis relating to your claims under our guarantees, or to provide you with a copy of your appeals paperwork for your convenience.

We may use service agents on our behalf to perform services for you but these agents are not allowed to use your information for their own purposes.

We may access and/or disclose your information if it is necessary to comply with the law or legal process, to protect or defend Prop8Pros, or act in urgent circumstances to protect the personal safety of users of Prop8Pros services or members of the public. For example, we may be required to cooperate with regulators or law enforcement action such as a subpoena.

Security Procedures to Protect Customer Information

Access to our systems containing nonpublic personal information is only provided to those employees and agents whom we determine need it for the purpose of providing services to you. We maintain physical, electronic, and procedural safeguards to guard your nonpublic personal information.

Maintenance of Accurate Information
We work hard to ensure your information is as accurate, current and complete as possible. If you ever find that our records are inaccurate or not current, please contact us at the telephone number or email address on our website. If the record is within our control, we will correct any inaccurate or incomplete information.

Feedback Center
When using our website, you can ask us questions and share comments or suggestions with us. Comments and suggestions are not confidential. You may supply a name and email address so we can respond to you directly.

Refer-a-Friend
We provide a "Refer-a-Friend" feature that provides you with the ability to automatically send information about Prop8Pros to your friends and family. The e-mail address entered will only be used for the distribution of the information you have requested we send and will not be used for any other purpose.

Savings Calculator
Information entered into the Savings Calculator (e.g., free property tax savings calculator) is used solely to provide you with an estimate of various property tax savings. The savings calculator does not link the information you enter with your personally identifiable information. Once you navigate away from the calculator, none of the information entered is saved.

Credit Card Policy
All transactions are handled in a safe encrypted format by a secure server to ensure Prop8Pros and our customers maximum security. This insures that your personal information stays confidential, private, and safe.

We will only use your personal information to improve your Prop8Pros experience. A variety of current technologies and processes are used to protect customer data when making a purchase on our website.

We pledge to continually adopt new security technology as it becomes available. If you have any questions about your privacy or the security of our website, please read our privacy policy or contact us.

Credit Card Security Code Explained
Our checkout process asks customers to enter their credit card's security code, also known as the Card Verification Value Code, or CVV. CVV is a new authentication procedure established by credit card companies, designed to prevent credit card fraud. Entering the security code verifies possession of the card itself. The CVV code now appears on most (but not all) major credit and debit cards. Each credit card company has its own name for the CVV code, but it functions the same for all major card types. VISA refers to the code as CVV2, MasterCard calls it CVC2, and American Express calls it CID.

The back panel of most Visa/MasterCard cards contains the full 16-digit account number, followed by the CVV/CVC code. Some banks, though, only show the last four digits of the account number followed by the code. To aid in the prevention of fraudulent credit card use, we now require the 3 or 4 digit code on the back of your credit card. When you submit your credit card information, your data is protected by Secure Socket Layer (SSL) technology certified by a digital certificate.

The CVV security code usually can be found on the back of your credit card. It is a 3-4 digit number printed at the top of the signature strip. American Express has a 4 digit number on the front of the card.